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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Global decline of migratory fish, Nevada fish migration affected by dams, development
    Tuesday, August 11, 2020 1:00 AM
    With hydropower, overfishing, climate change and pollution on the rise, monitored populations of migratory freshwater fish species have plummeted by 76% on average since 1970, according to the first comprehensive global report on the status of freshwater migratory fish, issued this week by the World Fish Migration Foundation and Zoological Society of London.
    The report states that migratory fish, such as salmon, trout and Amazonian catfish, are vital to meet the food security needs, as well as support the livelihoods of millions of people around the world. 
  • Tuesday, August 11, 2020 1:00 AM
    Nevada Gold Mines (NGM) has formed a partnership with the Rural Nevada Development Corporation (RNDC) to make at least $5 million available for short-term small business and startup loan funding for those affected by the COVID-19 pandemic along the Nevada rural I-80 corridor. 
    RNDC may be able to fund short-term loans for businesses that may otherwise be “non-bankable,” meaning they do not meet the guidelines by which banks determine whether to lend money. 
  • With a state mandate in place for Nevada, properly wearing a mask is imperative
    Tuesday, August 11, 2020 1:00 AM
    The science behind the mask
     If you’ve ever gone outside and exhaled on a cold day, you’ve seen respiratory droplets. The virus that causes COVID-19 spreads mostly from droplets produced when people talk, cough or sneeze.
  • Sunday, August 9, 2020 7:51 PM
    The Nevada Department of Wildlife is accepting applications for hunting reservations from those who want to hunt during the first two days of the 2020 duck and goose seasons at the Overton Wildlife Management Area or opening day at the Key Pittman WMA. 
    Those dates are Oct. 31 and Nov. 2 at the Overton WMA and Oct. 17 at Key Pittman WMA. 
  • Sunday, August 9, 2020 1:00 AM
     An Environmental Assessment (EA) for the December 2020 Oil and Gas Lease Sale of 14 parcels within the Battle Mountain District will be released initiating a public comment period running July 20 through August 20. The lease sale will occur December 8th online at www.energynet.com.
    The Bureau of Land Management (BLM) is a key contributor to the Trump Administration’s America-First Energy Plan, an all-of-the-above strategy that includes oil and gas, coal, strategic minerals, and renewable sources such as wind, geothermal, and solar – all of which can be produced on public lands. 
  • Sunday, August 9, 2020 1:00 AM
    With the Nevada Division of Welfare and Supportive Services anticipating 20,000 new food stamps applications at the end of the month as more generous federal unemployment assistance expires, federal officials have extended waivers through the end of August that allow for more streamlined application and renewal processes.
  • BLM will begin the Shawave Mountains Herd
Management Area wild horse and burro gather
    Saturday, August 8, 2020 1:00 AM
    The Bureau of Land Management (BLM), Humboldt Field Office will begin a wild horse and burro gather on or about Aug. 3, within the Shawave Mountains Herd Management Areas (HMA) located approximately 20 miles southeast of Lovelock.
    The gather is expected to last 45-60 days.
  • Saturday, August 8, 2020 1:00 AM
    The Alzheimer’s Association has many informative brochures and online presentations. 
    When possible, I share the background ideas with you and I encourage you to view some of the virtual offerings such as the “10 Warning Signs of Alzheimer’s” and “Healthy Living.” 
    Everything is free and offered on a variety of days at a variety of time each month. 
    Visit www.alz.org then search Your Chapter (Northern California/Northern Nevada), then click events. The many topics may fit perfectly into your basket of questions. Knowledge is power!
    A recent Alzheimer’s publication includes “10 Steps to Approach Memory Concerns”, a how-to guide for when you notice cognitive changes in others — or in yourself. 
  • Saturday, August 8, 2020 1:00 AM
    No defense funds could be used to restart nuclear testing under the annual National Defense Authorization Act (NDAA) approved last week by the House. 
    The House vote came despite a threat by President Donald Trump to veto the bill—which sets the Pentagon’s spending and policy priorities for the next fiscal year—over a provision that would require the Pentagon within one year to change the names of all military bases and infrastructure named for individuals who served in the Confederacy. 
  • Saturday, August 8, 2020 1:00 AM
    Gov. Steve Sisolak is rolling back orders to close bars in three rural counties but keeping closure orders in place in Las Vegas and Reno, while signaling a new emphasis on interventions that are narrowly tailored to noncompliant businesses and hotspot regions rather than entire industries.
    At a press conference last Monday evening in Carson City, the governor said some of the state’s largest counties — Clark, Washoe, Elko and Nye — would continue to have their bars and pubs closed for the foreseeable future, while those in rural Lander, Lyon and Humboldt counties would be allowed to re-open effective immediately. He also expressed second thoughts about shutting down bars wholesale.
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