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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Wednesday, December 1, 2021 1:00 AM
    A Canadian mining company hoping to build an open-pit gold mine in Idaho west of Yellowstone National Park can resume exploratory drilling, the U.S. Forest Service said Friday.
    The agency said it had approved Excellon Idaho Gold's Kilgore Gold Exploration Project in the Caribou-Targhee National Forest in Clark County. Excellon Idaho is a subsidiary of Toronto, Ontario-based Excellon Resources Inc.
  • Wednesday, December 1, 2021 1:00 AM
    A Las Vegas man was sentenced to 61 months in prison for his role in a fraud scheme to steal thousands of credit and debit card numbers from victims at gas pumps in Nevada and California.
    According to court documents, between November 2018 and June 2019, Danyer Manuel Alarcon Rodriguez (23) was a key member in a conspiracy to install skimmer devices at numerous gas pumps. Alarcon Rodriguez installed at least 27 skimmer devices that obtained at least 481 stolen card numbers.
  • Snow-cover critical for revegetation following forest fires
    Wednesday, December 1, 2021 1:00 AM
    With wildfires devastating mountain ecosystems across the western United States, their successful forest revegetation recovery hinges on, among other factors, an adequate lasting snowpack, according to research by the University of Nevada, Reno and Oregon State University.
    “Our study illustrated that summer precipitation, snow cover and elevation were all important drivers of revegetation success,” said Anne Nolin, a hydrologist and geography professor at the University of Nevada, Reno and formerly at Oregon State University. “In particular, we found that snow cover was a critical explanatory variable for revegetation in the Oregon and Washington Cascades. This could help inform revegetation management practices following severe wildfires.”
  • Tuesday, November 30, 2021 1:00 AM
    Thanksgiving is such a special time of year. It is not as crazy as Christmas with all of the extra shopping, gift wrapping, extreme baking, and trying to put a lovely touch on every moment. It seems that the fall and brisk weather make for a perfect holiday and time for family gatherings. A fairly calm time, especially as family members now do most of the preparation and cooking, it makes me feel fortunate in many ways.
  • University offers series of online workshops on soil health
    Tuesday, November 30, 2021 1:00 AM
    Whether growing crops for commercial agriculture or for a home garden, without healthy soil, crops will struggle. University of Nevada, Reno Extension is offering an online series of six workshops to help growers understand and manage soil health.
    “Healthy soil is key to successful crop production,” said Maninder K. Walia, Extension assistant professor and field crop specialist, who has put the workshop series together. “By knowing the composition of your soil, how soils function, and ways to manage soil to promote short-term and long-term soil health, growers can prevent a lot of problems and make their job easier, as well as make their harvests more bountiful.”
  • Fatal Crash on US93A, approximately 28 Miles South of W. Wendover
    Tuesday, November 30, 2021 1:00 AM
    Preliminary investigation revealed that on Friday November 19, 2021, at approximately 10:14 A.M., a white 2019 Dodge Grand Caravan was traveling southbound on the US93 Alternate, south of Elko County mile marker 28. (Approximately 28 miles south of W. Wendover) At the same time a white Ford pickup towing a flatbed trailer was traveling northbound on US93A, north of the Dodge. 
  • Statewide First-Gen Network uses Dean’s Future Scholars Program as a model
    Tuesday, November 30, 2021 1:00 AM
    The overwhelming 21-year success of the Dean’s Future Scholars Program at the University of Nevada, Reno has led to the launch of a statewide initiative, the Nevada First-Gen Network, to help students graduate from high school and achieve higher education – the first in their families to do so.
    Through a bill first sponsored by Senator Heidi Seevers Gansert in the 2021 Nevada legislature, which led to using federal American Rescue Plan funds through SB461, the new program is expected to distribute $725,000 annually in micro-grants to other organizations that serve the same demographic profile of students and can help students enter college. The total funding for the three-year project is $4 million.
  • Tuesday, November 30, 2021 1:00 AM
    The state's top health official on Monday deactivated crisis standards of care except for northern Idaho.
    Idaho Department of Health and Welfare Director Dave Jeppesen issued the decision after health officials said the number of COVID-19 patients remains high but no longer exceeds healthcare resources in most areas.
  • Tuesday, November 30, 2021 1:00 AM
    State employees who remain unvaccinated against COVID-19 may soon be required to pay up to $55 in monthly insurance surcharges to help recoup testing costs, meaning Nevada could be the first state to adopt such a policy for its state-employed workforce.
    Nevada’s Public Employees’ Benefits Program (PEBP) — which provides health and life insurance to about 70,000 people including state employees and their dependents — will discuss that option and others affecting the insurance system’s response to COVID-19 at its board meeting on Dec. 2.
    Though it’s likely the policy will convince more of the estimated 5,000 unvaccinated state employees and 1,250 Nevada System of Higher Education employees to get the jab, PEBP Executive Director Laura Rich framed the proposals — which also include changes to testing policy and reinstatement of cost-sharing for COVID treatment — as a question of who should bear costs.
  • Tuesday, November 30, 2021 1:00 AM
    House Democrats took a significant step Friday towards enacting President Joe Biden's domestic agenda when they approved a $1.9 trillion package to provide child care, health care and climate change subsidies opposed by Republicans.
    “We said we’d get it done; it’s done,” an ebullient Rep. Steven Horsford (D-NV) said in an interview after the vote.
    The House approved the so-called Build Back Better Act (BBB) 220 to 213. One Democrat, Rep. Jared Golden of Maine, voted against the bill. 
    The vote followed a record-long, eight-and-a-half-hour speech by Republican Minority Leader Kevin McCarthy (R-CA), in which he denounced the measure and Democrats for trying to pass it. His speech, which began Thursday evening, delayed the final vote until Friday morning. 
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