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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Wednesday, January 22, 2020 1:00 AM
    The Nevada Supreme Court agreed to temporarily block a lower court’s ruling prohibiting state legislative attorneys from representing individual lawmakers in a major lawsuit over payroll taxes and will hear oral arguments on the case next month.
    In an order issued Friday, the seven-member court granted a stay blocking implementation of Carson City District Court Judge James Russell’s order preventing the Legislative Counsel Bureau from representing individual lawmakers in a payroll tax lawsuit — filed by Republican state senators challenging a 2019 bill that removed a scheduled decrease in the state’s payroll tax rate without a two-thirds majority usually required for any change in taxes.
  • Wednesday, January 22, 2020 1:00 AM
    The state of Nevada continues to intentionally misrepresent the facts in an ongoing legal battle over the Energy Department's secret shipment of weapons-grade plutonium to a site near Las Vegas, U.S. government lawyers say in new court filings.
    Nevada wants a federal judge to order removal of the highly radioactive material and issue an order prohibiting any new shipments. It says the plutonium was illegally trucked to the Nevada security site over the state's objections last year after the agency refused to conduct the necessary environmental reviews on potential impacts.
  • Tuesday, January 21, 2020 1:00 AM
    The Washoe County School District’s ousted superintendent, Traci Davis, won’t be taking the principal job at West Prep Academy in Las Vegas.
    Instead, she has been hired as a third-grade teacher at Kit Carson International Academy, a magnet elementary school in Las Vegas, Clark County School District officials confirmed late Monday.
    A document showing licensed personal employment, approved by the Clark County School Board last week, lists her effective salary as $39,355 and her start date as Nov. 27, 2019.
  • Tuesday, January 21, 2020 1:00 AM
    Nearly a month after the vote to impeach President Donald Trump, House Democrats, including the three from Nevada, voted to send the articles of impeachment to the Senate, setting in motion a long-awaited and historic trial.  
    The resolution, which named seven Democratic impeachment managers chosen by Speaker Nancy Pelosi, was approved 228 to 193. One Democrat opposed the resolution. The managers will argue the case in the Senate.
    Rep. Mark Amodei was among the 192 Republicans who opposed the resolution.
    After initially supporting Congress flexing its presidential oversight muscles, he was critical of the Democrats’ impeachment process raising questions about due process for the president. 
  • Tuesday, January 21, 2020 1:00 AM
    Developers are asking a Nevada judge to overturn a moratorium on new groundwater pumping north of Reno that critics say are hampering efforts to build homes to help address the region's housing crisis.
    The state engineer ordered a halt to new pumping in December in Cold Springs Valley about 15 miles (25 kilometers) north of downtown.
    A lawyer for two entities with water rights in the valley is seeking a reversal of the order, the Reno Gazette-Journal reported.
    Tim Wilson, the state's top water official, issued the temporary pumping ban while the Division of Water Resources awaits more information about the sustainability of the valley's groundwater supply.
  • Tuesday, January 21, 2020 1:00 AM
    There were five new flu-related fatalities in the past week in Nevada, increasing the total to 11, health officials said.
    Four of the deaths were in people 65 and older and there was one death of a child under the age of 5, Southern Nevada Health District officials reported Friday.
  • Tuesday, January 21, 2020 1:00 AM
    An Australian mining company has agreed to a moratorium on new activities at a planned lithium mine in Nevada in exchange for conservationists dropping a lawsuit to protect a rare desert wildflower they say doesn't exist anywhere else in the world.
    The Center for Biological Diversity filed notice in U.S. District Court in Las Vegas that it was voluntarily withdrawing its lawsuit against the Trump administration seeking a ban on all drilling and road building at the site on federal land as a result of the newly reached agreement with Ioneer USA Corp.
  • Friday, January 17, 2020 1:00 AM
    Las Vegas animal rescuers have confirmed one of three hat-wearing pigeons that gained popularity on social media has died.
    Lofty Hopes Pigeon Rescue employees say fumes from glue used to affix the hats could have poisoned Bille the Pidge.
  • Friday, January 17, 2020 1:00 AM
    Felony charges against four Utah sisters were dropped after they were accused of storming into a penthouse suite at a Las Vegas hotel and allegedly attacking one woman's estranged husband and his girlfriend, prosecutors said.
  • Friday, January 17, 2020 1:00 AM
    Two human skulls and two human jaw bones were discovered in archival storage boxes by a volunteer, prompting an investigation, Clark County Museum officials said.
    The 50-year-old museum grew from a collection of items from the Las Vegas Valley's first female mortician Anna Roberts Parks, The Las Vegas Review-Journal reported Thursday.
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