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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.

The right technology services are the key to killer customer service

Sunday, October 16, 2016 1:00 AM

(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.

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Ghost Army exhibit opens at the Nevada Museum of Art

Tuesday, March 28, 2023 1:00 AM

Before D-Day 1944 when the largest Allied assault rushed the beaches of Normandy, the U.S. Army had developed a ruse against the Germans with a little deception of their own.
The Ghost Army or the 23rd Headquarters Special Troops activated as a unit on Jan. 20, 1944, to deceive the Germans by simulating two divisions that normally consisted of 30,000 men.
From ‘forever chemicals’ to septic tanks, lawmakers weigh new environmental laws

Tuesday, March 28, 2023 1:00 AM

About one-third of the way through the 120-day biennial legislative session, lawmakers have introduced dozens of bills affecting the management of water, wildlife and the environment. In this week’s newsletter, we break down some of the major bills pending before state lawmakers.
It’s important to note that this list is hardly exhaustive and state lawmakers still have additional opportunities to introduce new bills, even as a major deadline looms next week. This list also does not include several energy-related bills, which I’ll write more about in a future newsletter.
But this roundup will hopefully provide some insight into what’s at stake as lawmakers propose a range of policies, from prohibiting the sale of certain products that contain “forever chemicals” to giving the Southern Nevada Water Authority the power to curb excessive water use during Colorado River shortages.
Lawmakers push first bill introduction deadline

Tuesday, March 28, 2023 1:00 AM

Bill introductions during floor sessions on the first major deadline of the legislative session wrapped up around 3:15 p.m. March 20.
That’s because legislative leaders suspended rules requiring legislators’ bills to be introduced by the 43rd day of the session (March 20), instead allowing the Legislative Counsel Bureau’s legal division to keep working throughout last week on drafting measures.
How Medicare Advantage could become a marquee issue in Nevada's 2024 Senate race

Tuesday, March 28, 2023 1:00 AM

Though the 2024 midterms remain more than 600 days away, early Republican campaign attacks against Sen. Jacky Rosen (D-NV) — a swing-state Democrat up for re-election in 2024 — are centering around a proposed new rule from the Centers for Medicare and Medicaid Services (CMS) for Medicare Advantage, the capitated Medicare Part C program created in the 1990s that pays private insurers to cover seniors’ health care benefits. Ten days after the State of the Union, the National Republican Senatorial Committee came out with a new ad targeting Rosen over Medicare.
Rural libraries will have access to high speed Internet

Tuesday, March 28, 2023 1:00 AM

Having reliable Internet access is regarded as a basic necessity these days, but in remote rural areas, it is still difficult to get access. According to the Federal Communications Commission, “In rural areas, nearly one-fourth of the population —14.5 million people—lack access to this service.”
On March 20, Humboldt County Librarian Jessica Anderson asked the Humboldt County Board of Commissioners to approve a request for a project that would give fiber Internet access to the McDermitt and Denio library branches. The request was approved in a split-vote, (4-1) with Commissioner Tom Hoss in opposition.
Veterans Day at the Legislature

Tuesday, March 21, 2023 1:00 AM

For the first time in four years because of the coronavirus pandemic shutdown two years ago, veterans convened on Wednesday at the Nevada State Library, Archives and Public Records building not only to be recognized for their service to their country and state but also to honor a fallen comrade who died unexpectedly last year.
Backyard Fruit Tree Care

Tuesday, March 21, 2023 1:00 AM

Growing fruit crops in the home garden can be a rewarding experience and a source of enjoyment for many years.
It can also be a disappointing venture and a source of frustration. The difference is most often due to the many diseases and insect pests that attack fruit crops and in understanding how to best avoid or reduce the damage, they cause.
The effects of high snowfall on responsible outdoor recreation in the Great Basin

Tuesday, March 21, 2023 1:00 AM

The Great Basin region has experienced an exceptional amount of snowfall this year, with some areas breaking records for snow accumulation.
While many people welcome this snowfall for outdoor recreation activities, there are concerns about how it will impact the environment, specifically wildlife and plant life in areas that are still affected by drought.
This raises the question of the positive and negative impacts of high snowfall on outdoor recreation and the implications it has on responsible outdoor recreation.
Community partners teach students about the dangers of illicit drugs

Tuesday, March 21, 2023 1:00 AM

Sadly, illicit drug use is becoming more and more common among all ages, even kids and teens.
The National Institute on Drug Use (NIDU) reports that one in eight teens has reported abusing illicit drugs in the last year, and that “alcohol is by far the most commonly abused substance among teens and young adults.”
Nevada, VA pilot initiative for traveling veterans

Tuesday, March 21, 2023 1:00 AM

A pilot program has been formed between the U.S. Department of Veterans Affairs and the State of Nevada to connect veterans traveling the rural areas with telehealth and mental health resources,
The Nevada Department of Transportation has posted flyers at the many rest areas across the Silver State.
The flyers provide information on telehealth options, the closest VA location and the Veterans Crisis Line. Veterans may also access the care based on emergent, urgent or routine health care needs.

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