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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Thursday, December 12, 2019 1:00 AM
    A nonprofit conservative group has filed a lawsuit seeking to block implementation of Nevada’s newly adopted “red flag” law before it takes effect next year.
    The lawsuit was filed Thursday in Carson City District Court by NevadansCAN, a self-described “non-profit citizens action network” based in Henderson and led by Mary Rooney, a former Republican state Assembly candidate and a conservative activist. Attorneys representing the group are Alan Lefebvre and William Schuller of the Kolesar & Leatham law firm.
  • Thursday, December 12, 2019 1:00 AM
    Through an executive order Friday, Gov. Steve Sisolak directed his administration to develop a coordinated plan to address climate change, saying during a speech in downtown Reno that it builds on “substantial progress” his administration and the Legislature made in less than a year. 
    The announcement marks a significant shift for an executive branch that was early to embrace renewable energy, but until recently had shied away from making explicit policy statements on an issue that scientists say is playing a role in rising temperatures, more extreme wildfires and increased variability of mountain snowpack, the source of drinking water for most Nevadans. 
    “We are here to acknowledge that our fight is far from over,” Sisolak said in front of an electric bus at the Reno Transportation Commission of Washoe County. “In order to protect Nevada and reach our goals, we must continue to take steps to address this serious issue.”
    Sisolak said the state will start moving to stronger emission standards. He said the state needs to turn its attention “to transportation, the largest source of carbon pollution in our state.” 
  • Wednesday, December 11, 2019 1:00 AM
    Education Secretary Betsy DeVos wants to make Federal Student Aid a standalone entity, removing it from the purview of the U.S. Department of Education, she said Tuesday in Reno.
    DeVos’s remarks came during the annual Federal Student Aid Training Conference, held this year at the Reno-Sparks Convention Center. The conference is geared toward financial aid professionals at higher-education institutions that receive Title IV funds. 
    Federal Student Aid — commonly called FSA — is the nation’s largest provider of college and career school financial assistance through billions in grants, loans and work-study funds. FSA has more than $1.5 trillion in outstanding loans from roughly 42 million borrowers.
  • Wednesday, December 11, 2019 1:00 AM
    The Bureau of Land Management, Black Rock Field Office, is requesting all new and returning persons or businesses wishing to conduct commercial activities at the 2020 Burning Man Event, submit their application by the close of business (4:30 p.m. PST) on Feb. 11, 2020.
     Returning persons or businesses that held a permit at the 2019 Burning Man Event must also apply by Feb. 11, 2020. Returning applicants must be in good standing with the Bureau of Land Management to be considered for the 2020 renewal process. 
    Returning businesses’ standings were provided in their 2019 evaluations and should be reviewed before applying.
     Persons or businesses that wish to provide commercial aviation services to the event must apply with Dusty Charters Inc. You may apply at
  • Wednesday, December 11, 2019 1:00 AM
    Recently, the United States Department of Agriculture (USDA) announced two proposed changes, and one final rule change, to the Supplemental Nutrition Assistance Program (SNAP) which serves more than 400,000 Nevadans.
     The final rule, published on December 5, 2019, addresses changes to SNAP recipients classified as Able-Bodied Adult Without Dependents (ABAWD).
     The new rule limits states’ ability to override work requirements for SNAP recipients. The order affects adults who are less than 50 years old who do not have disabilities or dependents.
  • Wednesday, December 11, 2019 1:00 AM
    September 2019 consolidated tax (CTX) numbers were down for Lander County and compared to those from 2018. Humboldt and Pershing Counties’ CTX numbers increased. Statewide, taxable sales were up 9.8% year-over-year, at $5,566,410,959.
  • Wednesday, December 11, 2019 1:00 AM
    With the holiday season in full swing, the American Red Cross of Northern Nevada reminds residents that safety is paramount, whether it’s decorating the tree, the house, using the fireplace, or ensuring that toys are safe. 
    The following tips will help make your holiday season safe: 
  • Wednesday, December 11, 2019 1:00 AM
    The robots are coming—and according to some experts, they’re here to take our jobs. Artificial intelligence and automation have made our world an increasingly futuristic wonder to behold.
    However, some “experts” still apparently worry such a future is a dystopian one—where robots, AI and automation will slowly phase out Americans workers, costing tens of millions of jobs in the decade ahead.
    It’s not hard to see why these warnings are taken seriously. After all, Amazon is on the verge of opening up “cashierless” stores—grocery stores where customers are free to waltz in, grab their products, and walk out without ever needing to interact with a minimum-wage teller, cashier clerk or even a self-checkout kiosk. Such AI-powered shopping, if successfully implemented by Amazon, will soon be adopted by other retailers—and eventually even small businesses.
  • Wednesday, December 11, 2019 1:00 AM
    NV Energy will pay $1.5 million over the next three years under a contract that would require the higher education system to promise not to leave the utility as an electric customer.
    The proposed contract, which is up for approval during the Board of Regent’s meeting on Thursday and Friday, is the latest in a string of contracts by NV Energy that offer cash payments in return for sticking with the utility and promising to apply for a future fixed-rate renewable energy-based pricing program.
  • Wednesday, December 11, 2019 1:00 AM
    Gov. Steve Sisolak says he doesn’t believe a proposed ballot question to create an independent redistricting commission would be truly independent, and he opposes the City of Las Vegas’s recently adopted homelessness ordinance that makes it a misdemeanor to camp in certain public areas.
    In an interview with KLAS Channel 8 reporter Steve Sebelius that was posted online Thursday, Sisolak avoided taking a black-or-white position on the proposed ballot question to create a seven-member redistricting committee for the state, but raised concerns that the mere process of politicians appointing members to the commission would be political and raise questions about the commission’s independence. 
    “I don’t think that it would be truly independent,” he said. “When you have appointees, it’s not independent, and that’s going to be a problem.”
    Under the status quo, the Legislature does the work of drawing new boundaries for voting districts every ten years, giving them the power to grant an advantage to one political party or another through a process called gerrymandering. Sisolak is a Democrat, and Democrats control both houses of the Legislature. 
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