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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Wednesday, June 16, 2021 1:00 AM
    Federal law enforcement officers may soon be able to take advantage of peer counseling programs that have been offered to Nevada law enforcement since 2017.
    A bill sponsored by U.S. Sen. Catherine Cortez Masto, D-Nev., that encourages the U.S. Attorney General's Office to adopt peer counseling programs and guidelines passed through the U.S. Senate on Monday. It now heads to the House of Representatives.
  • Wednesday, June 16, 2021 1:00 AM
    A federal court permanently enjoined a Henderson, Nevada, company from preparing, processing, and distributing adulterated and misbranded bottled water.
    In a complaint filed on May 19, at the request of the U.S. Food and Drug Administration (FDA), the United States alleged that AffinityLifestyles.com Inc. and Real Water Inc., along with company officers Brent A. Jones and his son, Blain K. Jones, violated the Federal Food, Drug, and Cosmetic Act by distributing adulterated and misbranded bottled water. The companies formerly distributed bottled water under the brand names “Re2al Water Drinking Water” and “Re2al Alkalized Water.” While the companies marketed their products as a healthy alternative to tap water, the government alleged that the products in fact consisted of municipal tap water that the defendants processed with various chemicals in violation of current good manufacturing practices, relevant food safety standards and hazard prevention measures.
  • Wednesday, June 16, 2021 1:00 AM
     A divide among Nevada Democrats has deepened as top Democratic officials opted to bypass the state party and set up an alternate party organization in Washoe County ahead of next year's election.
    The decision to move the coordinated Democratic campaign to reach voters, organize and fundraise for 2022 to the county party comes after progressive leaders took over the state party earlier this year.
  • Tuesday, June 15, 2021 1:00 AM
    The City of Winnemucca and Humboldt County have added an economic development officer to its annual shared cost agreement budget to continue to develop the area’s local infrastructure and support economic growth and development efforts. 
    The agreement includes an update of expenses the city and county share associated with public services for airport operations, animal control (including the spay and neuter program), building departments, cemetery, dispatch, economic development, golf course, parks, planning, swimming pool and recreation. 
  • Tuesday, June 15, 2021 1:00 AM
    To celebrate the freedom of the open road and encourage travelers to make plans to explore the state’s many personalities, Travel Nevada introduces tailored Spotify playlists that evoke the spirit of each of its 10 road trips.
    The playlists encourage travelers to lean into the dirt road anthems that define the state and its highways, byways, and backcountry gravel roads. To tune in, log in to Spotify and find Travel Nevada’s profile at https://open.spotify.com/user/travelnevadaprofile.
    With road trips to whichever corner of the state travelers venture to, visitors will uncover unexpected encounters, memorable characters and only-in-Nevada experiences along the way. 
  • Study uses drones and scanners to determine impact of fall grazing on wildfire
    Tuesday, June 15, 2021 1:00 AM
    A widespread problem on Nevada rangelands is frequent and large wildfires, often due to cheatgrass. Doctoral student Tracy Shane, with the University of Nevada, Reno College of Agriculture, Biotechnology & Natural Resources, recently began a project using cutting-edge technology to see how sheep and cattle grazing might help control cheatgrass.
  • Tuesday, June 15, 2021 1:00 AM
    Republicans in the four early presidential nominating states on Tuesday jointly opposed a Democratic push in Nevada to make the Western state the first to hold a primary.
    GOP chairs Jeff Kaufmann of Iowa, Stephen Stepanek of New Hampshire, Michael McDonald of Nevada and Drew McKissick of South Carolina said in a statement they want to preserve the historic schedule, which has led off with Iowa's caucus followed by New Hampshire's primary.
    ``As the GOP leaders of the four carve-out states, we want to make clear that we stand together in protecting the presidential nominating schedule as it has existed for many years,`` the Republicans said in the statement. ``Our alliance is strong and we will continue to work together to preserve this historic process.''
  • Tuesday, June 15, 2021 1:00 AM
     U.S. Rep. Dina Titus of Nevada wants to create a national lottery to incentivize people to get the COVID-19 vaccine.
    The Democrat who represents Las Vegas introduced legislation in Congress Tuesday that would create a national cash prize offering $1 million to 100 winners who have received at least one dose of the vaccine.
  • Wildfire smoke pollution alters lake ecosystems on regional scale
    Tuesday, June 15, 2021 1:00 AM
    The wildfire season has arrived in North America, and recent research highlights that the impacts of wildfire smoke emissions can alter aquatic ecosystems far away from the sources of the fire.
    In the summer of 2018, intense smoke from six major wildfires covered Castle Lake, west of Mt. Shasta California, for 55 days. 
    Researchers from the University of Nevada, Reno, which co-facilitates research operations at the 50-acre lake, showed a significant change to the biology, chemistry and physical dynamics in the lake.
  • Tuesday, June 15, 2021 1:00 AM
    When it became clear last March that the coronavirus pandemic was the most dire public health threat in more than a century, it was a matter of days before colleges and universities across the Nevada System of Higher Education shut their doors and moved nearly all classwork online. 
    Now, more than a year later, the prospect of re-entering the classroom en masse is fast-approaching reality for tens of thousands of Nevada students, including thousands who have never set foot on their own school campus. 
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