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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Understanding Expected Progeny Differences (EPD’s)
    Tuesday, November 29, 2022 1:00 AM
    The annual Bull Sales are just around the corner, and many ranchers will be looking to improve their herd genetics for the upcoming year. 
    Some buyers will just use phenotype (how a bull looks) to select the bulls they want. While others, will utilize both phenotype and expected progeny differences (EPD’s) to help with their selection.
  • Tuesday, November 29, 2022 1:00 AM
    Jorge Abramovs, 40, was sentenced to five years in prison for his participation in a scheme to defraud multiple financial institutions by filing fraudulent bank loan applications that sought more than $1.9 million dollars in forgivable loans guaranteed by the Small Business Administration under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. 
  • Tuesday, November 29, 2022 1:00 AM
    On Thursday November 17, 2022, at approximately 8:00 P.M. Pacific Time, Troopers with the Nevada 
    State Police, Highway Patrol Division, responded to a report of a vehicle crash on State Route 225, near mile marker 75 In Elko County. 
  • Nevada exploratory Alzheimer’s Disease Research Center seeking volunteers
    Tuesday, November 29, 2022 1:00 AM
    We are seeking research volunteers at least 55 years old who live elsewhere in Nevada than Las Vegas or Reno and are interested in participating in an observational study. 
    We need individuals without memory issues as well as people with mild memory problems. A stipend will be provided as a courtesy for participation.
     Together, we can learn more about Alzheimer’s disease and how we can improve brain health for you and your neighbors. 
    Learn more at nvadrc.org/LearnMore or contact our recruitment specialist at 702-701-7944.
    In Rural Nevada, an Urgent Need to Reduce Dementia Disparities
  • Nevada overcomes pandemic challenges,
sees graduation rate increase
    Tuesday, November 29, 2022 1:00 AM
    The Nevada Department of Education (NDE) announced today that the statewide graduation rate increased for the Class of 2022, despite challenges posed by the pandemic. The graduation rate for the Class of 2022 rose to 81.7 percent. That is up from 81.3 percent the year before.
  • Great Basin College’s Respiratory Therapy Program gets influx of grant money from charitable trust
    Tuesday, November 29, 2022 1:00 AM
    The Great Basin College Health Sciences and Human Services Department will now have the opportunity to hire a full-time faculty position and equip the skills lab for the Respiratory Therapy Program in thanks to recent funding from The Leona M. and Harry B. Helmsley Charitable Trust.
    Total funding provided to support the department and programming is $799,995.  
  • Tuesday, November 29, 2022 1:00 AM
    Inflation isn’t going to hurt the bankrolls of sports team owners.
    In fact, it may help.
    While the uber-rich will have to pay a little more for their eggs at the grocery store – just like everyone else – inflation isn’t likely to affect the bottom lines at their sports properties.
  • Tuesday, November 29, 2022 1:00 AM
    The University Libraries is pleased to share the Reno Gazette Journal Photograph Collection with northern Nevada and its community of diverse users. 
    It consists of approximately 1.5 – 2 million photographic negatives documenting the happenings across Northern Nevada communities spanning the period of time covering 1959 to the 2000s. 
  • Tuesday, November 29, 2022 1:00 AM
    After supply chain issues during the pandemic caused widespread shortages, retailers now find themselves with the opposite problem: excess inventory. 
    With 21 percent more inventory than they had a year ago (equaling a whopping $732 billion), many retailers are worried their profit margins are about to take a hit.
  • Tuesday, November 29, 2022 1:00 AM
    For decades, families have welcomed new members at the maternity ward of St. Mary’s Regional Medical Center in Reno, but that tradition abruptly ended the evening of Nov. 11.
    The sudden closure after 72 years of operation marks the end of an era for the hospital.
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