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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Tuesday, September 22, 2020 1:00 AM
    President Donald Trump flouted a state emergency coronavirus directive limiting the size of public gatherings Sunday evening, rallying thousands of his supporters inside a Henderson warehouse and capping off a two-day swing through the Silver State.
    Though the state of Nevada prohibits gatherings of more than 50 people because of the ongoing coronavirus pandemic, about 5,600 supporters congregated to hear Trump speak at Xtreme Manufacturing, according to the Henderson Fire Department. Security at the rally estimated that 20,000 people turned out to the event both inside and outside the facility.
  • Tuesday, September 22, 2020 1:00 AM
    Representatives of Humboldt County held the first of two public workshops regarding the county’s proposed diesel tax on Sept. 14. Humboldt County Manager Dave Mendiola, Humboldt County Deputy District Attorney Wendy Maddox, and Humboldt County Comptroller Gina Rackley presented information to the public regarding the county’s proposal to pass an ordinance to impose a tax on the sale of diesel fuel. Also in attendance were Humboldt County Commissioners Marlene Brissenden and Jim French, and Humboldt County Public Works Director Don Kalkoske. Humboldt County resident Tom Hoss participated as a member of the public.
    The workshop was in response to SB 48 which was passed by the 2019 Legislature. The bill amended the Nevada Revised Statutes (NRS) 373.062 which now allows rural counties to impose tax on diesel fuel of up to five cents a gallon. Prior to SB 48 only Clark and Washoe Counties had authority to tax diesel fuel. 
  • Tuesday, September 22, 2020 1:00 AM
    Before heading to the Humboldt-Toiyabe National Forest to fly a recreational Unmanned Aircraft Systems (UAS) or drone, U.S. Forest Service officials ask pilots to comply with all Federal Aviation Administration (FAA) regulations.
    The FAA has regulatory authority over all airspace, including recreational use of airspace by UAS. Information on FAA’s UAS regulations is available at http://www.faa.gov/uas/.
  • Student poster contest raises awareness for home radon testing
    Friday, September 18, 2020 1:00 AM
    Nevada students are encouraged to exhibit their artistic skills to promote radon awareness by entering the Nevada Radon Poster Contest, with all entries due by Oct. 31.
    The contest is sponsored by University of Nevada, Reno Extension’s Nevada Radon Education Program and the Nevada Division of Public and Behavioral Health.
  • Friday, September 18, 2020 1:00 AM
    The University of Nevada, Reno has secured $12 million in federal money it will use to start decontaminating a campus building that was once used to test radium.
    The school's Facilities Services Building has been vacated and the 30 employees working there have been relocated since low levels of radiation were detected in 2016.
  • Outdoor cooking gear
    Thursday, September 17, 2020 1:00 AM
    Any good western movie has a scene where a cowboy is cooking on an open fire with their pot hanging over the flames.  While cooking over a flame is a viable way to prepare food, it is usually the coals that are more desirable and useful for cooking.  Dutch oven cooking is an easy way to cook delicious food and fill stomachs that are hungry from a day outdoors. 
  • Thursday, September 17, 2020 1:00 AM
    President Donald Trump’s campaign is narrowing its focus in a lawsuit against Nevada’s expanded use of mail-in ballots for the 2020 general election, now specifically challenging a provision allowing ballots received up to three days after the election to be counted if their postmark is unclear.
    In a motion for summary judgment, attorneys for the president’s re-election campaign narrowed their legal challenge against AB4, the law approved during the late summer special session of the Legislature. 
  • With opioid-related overdoses on the rise, health care providers try preparing everyday Nevadans to respond to a crisis
    Thursday, September 17, 2020 1:00 AM
    Lab coat and webcam on, Atrio Ricarte pushes through his PowerPoint presentation over Webex.
    Although the setup on the web conferencing app is reminiscent of a now all-too-familiar online class or working-from-home videoconference, the content the Las Vegas based registered nurse is sharing may just save a life.
  • Thursday, September 17, 2020 1:00 AM
    A Las Vegas judge has ruled that marijuana license winners that have not had background checks on all of their part-owners — even ones with small shares — cannot use the license to open a dispensary unless they correct the issue.
    District Court Judge Elizabeth Gonzalez issued a permanent injunction on Thursday, bringing a level of closure to many major issues in a drawn-out legal case so large it’s sometimes called “World War Weed.”
  • Wednesday, September 16, 2020 1:00 AM
    A Lake Tahoe-area veterinarian and former professor at the University of California, Davis who oversaw treatment of horses at the 2008 Olympics in Beijing has pleaded guilty to federal tax evasion.
    The U.S. Attorney's office in Sacramento says 63-year-old Jack Ray Snyder of Truckee, California admitted he under-reported nearly $350,000 in income from 2011-14. More than $212,000 of that was due for the 2011 tax year.
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