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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Saturday, January 23, 2021 8:13 AM
    The Humboldt County District Attorney’s Office completed its review of the reports related to the June 25, 2020 death of Detective Matthew Morgan of the Winnemucca Police Department.

    The reports were prepared by the Humboldt County Sheriff’s Office, Washoe County Regional Medical Examiner’s Office, NMS Labs (formerly known as National Medical Services), Washoe County Sheriff’s Office Forensic Science Division and Winnemucca Police Department. The reports confirm that the cause of death was an overdose of fentanyl and methamphetamine. There is no evidence that the death was the result of suicide or that anyone else was involved in the events immediately prior to Detective Morgan’s death.
  • Friday, January 22, 2021 1:00 AM
    The Nevada Division of Environmental Protection (NDEP) is excited to announce that $1 million in Clean Water Act grant funds provided by the U.S Environmental Protection Agency (EPA) will be used to complete 11 projects to reduce “nonpoint source pollution” and improve water quality across the state.
  • Friday, January 22, 2021 1:00 AM
    Gini: Normally when I love a book, I expect other readers to have a similar sentiment. In Mastering the Art…, however, I realize that my attraction includes spending time in Paris and other French regions, studying French, understanding some of the nuances of language, and loving French cooking. I devoured the ideas with familiarity as I reflected upon all that would be missed or interpreted differently by other readers. When our CBC convened Saturday, my predictions were met with “I couldn’t read this book” to” I found it slow and hard to follow” to “There certainly was repetition and snobbery”. 
  • Friday, January 22, 2021 1:00 AM
    An advocacy group gave Nevada a “D” overall grade based on the safety, education, health and economic well-being of its children and is proposing broader Medicaid coverage and more investment in students during the 2021 legislative session. 
    The Nevada Children’s Advocacy Alliance, a nonprofit dedicated to children’s issues for more than 20 years, revealed this week that the state earned a C+ in safety, an F in education, a D in health and a D+ in economic well-being. The group said Nevada is “more surviving than thriving in these areas.”
  • Thursday, January 21, 2021 1:00 AM
    Environmentalists have filed a notice of intent to sue the U.S government to block plans to build up to 11,000 miles of fuel breaks they contend would violate the Endangered Species Act in a misguided effort to slow the advance of wildfires in six Western states.
    Leaders of four conservation groups say the Bureau of Land Management’s project would be shielded from legitimate environmental review under last-minute moves by the outgoing Trump administration.
  • Thursday, January 21, 2021 1:00 AM
    In a setback for efforts to open the doors to Nevada brothels, a Lyon County judge denied Bunny Ranch sex worker Alice Little’s petition in her lawsuit against Gov. Steve Sisolak’s closure order. 
    District Judge Leon Aberasturi of the Third Judicial District Court cited Little’s status as an independent contractor as a reason for the denial of Little’s request for a preliminary injunction, stating that she cannot represent the interests of brothel owners, who would bear responsibility for reopening their establishments amid a pandemic. 
  • Thursday, January 21, 2021 1:00 AM
    The Humboldt River Field Office issued a Record of Decision approving the Thacker Pass Lithium Mine proposed by Lithium Nevada Corporation.
  • Thursday, January 21, 2021 1:00 AM
    The Black Rock Field Office, is requesting all new and returning persons or businesses wishing to conduct commercial activities at the 2021 Burning Man Event, submit their application by the close of business (4:30 p.m. PST) on April 30, 2021.
    Returning persons or businesses that held a permit at the 2019 Burning Man Event must also apply by April 30, 2021. Returning applicants must be in good standing with the Bureau of Land Management to be considered for the 2021 renewal process. Returning businesses’ standings were provided in their 2019 evaluations and should be reviewed before applying. This includes aviation services.
  • Thursday, January 21, 2021 1:00 AM
    The Internal Revenue Service’s Criminal Investigation Division (IRS-CI) is warning Nevada taxpayers about a new wave of COVID-19-related scams as the agency delivers the second round of Economic Impact Payments.
    In the last several months, IRS-CI has seen a variety of Economic Impact Payment (EIP) scams and other financial schemes designed to steal money and personal information from taxpayers. 
  • Thursday, January 21, 2021 1:00 AM
    Recently, Girl Scouts of the Sierra Nevada (GSSN) and Girl Scouts of the USA (GSUSA) kicked off the 2021 Girl Scout Cookie season nationally, during a challenging time when many Girl Scouts are selling in creative, socially distant, and contact-free ways to keep themselves and their customers safe. 
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