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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Wednesday, May 18, 2022 1:00 AM
    A courtroom is not a place where you expect to find scenes of celebration and tears of joy. Unless, of course, it’s treatment court. This May, treatment courts throughout Nevada will join the nearly 4,000 such programs nationwide in celebrating National Drug Court Month. This year alone, more than 150,000 individuals nationwide who entered the justice system due to addiction will receive lifesaving treatment and the chance to repair their lives, reconnect with their families, and find long-term recovery. National Drug Court Month is a celebration of the lives restored by treatment court, and it sends the powerful message that these programs must be expanded to reach more people in need. 
  • Wednesday, May 18, 2022 1:00 AM
    Modifications for People Living with Dementia Part 2
    Last week I shared some tips for creating the ideal home for people as they age and also for considering potential changes in cognition. We wandered up the sidewalk, across the porch, into the living room, and through the kitchen and dining area. All along the route, we remained mindful of loose carpet or rugs, cords, wobbly tiles, or other fixtures that might produce tripping potentialities. 
  • Berlin-Ichthyosaur State Park now open
    Wednesday, May 18, 2022 1:00 AM
    Nevada State Parks is pleased to announce the May 11 reopening of Berlin-Ichthyosaur State Park following the successful completion of an extensive roadway project. 
  • Wednesday, May 18, 2022 1:00 AM
    Mental and physical health play an extremely crucial role in overall quality of life. For local seniors, depression, anxiety, substance abuse, phobias, dementia, suicide ideation, and bipolar disorder are among the most prominent mental health concerns. According to the National Association of Chronic Disease Directors, approximately 20 percent of individuals 55 years and older suffer from some sort of mental health concern.
  • ‘Another challenging year:’ Nevada faces continued wildfire risk amid drought
    Wednesday, May 18, 2022 1:00 AM
    In a third year of drought, Nevada officials are preparing for several hot months that could see high-elevation blazes ignite across the West, straining frontline fire crews and limited resources.
    In a briefing to Gov. Steve Sisolak last week, the state’s Division of Forestry and federal officials laid out plans to confront wildfires, while providing an overview of what to expect heading into a year that has already seen large wildfires, including a devastating fire in northern New Mexico. 
    This week, The Nevada Independent interviewed Ryan Shane, a deputy administrator for the Nevada Division of Forestry, to get more information about the projections. 
  • Wednesday, May 18, 2022 1:00 AM
    Pershing County Economic Development Executive Director Heidi Lusby-Angvick spoke in favor of allowing entrepreneurs to test possible business ideas by renting the commercial kitchen at the Pershing County Community Center. She called the concept a “business incubator.”
    “The reason I put this on the agenda was because a business that wanted to use the community center kitchen and it was not approved through the commissioners,” she told the PCEDA board last week. “A kitchen incubator was something we discussed as a board several years ago. At that point in time, we did not really have any interest.”
  • Tuesday, May 17, 2022 1:00 AM
    Facing a tough election in November, the state’s congressional Democrats are looking to energize their base voters as the Supreme Court is expected to overturn the constitutional right to abortion.
  • Wednesday, May 11, 2022 1:00 AM
    An avian flu that’s spreading quickly across the U.S. has been detected in the Pacific Northwest in two backyard bird flocks in rural Oregon and Washington.
  • Wednesday, May 11, 2022 1:00 AM
    Even with more than half of their members not returning to the Legislature, Assembly Republicans are feeling confident heading toward the 2023 session that they can capture more seats in a chamber historically dominated by Democrats, although a GOP majority looks unlikely. 
    Democrats in 2021 controlled 26 of the 42 seats in the Assembly, down from a high of 29 seats controlled after the 2018 “blue wave” midterm elections. The magic number in the Assembly is 28 — that’s the number of seats required for a two-thirds majority, which greases the skids for any tax increases or procedural maneuvers requiring a “supermajority” vote.
  • Wednesday, May 11, 2022 1:00 AM
    The battles in Nevada’s state Senate primaries could be a deciding factor in whether Democrats maintain their trifecta of control or Republicans take charge of the upper legislative chamber for the first time since 2015.
    Democrats hold 11 of 21 seats in the state Senate, but Republicans are eyeing several of those seats as potential flips, given the likelihood of favorable national conditions for the GOP. Nevada state senators serve staggered four-year terms. 
    Though Democrats are expected to maintain control of both houses after building structural advantages in voter registration through the redistricting process, Republicans are hoping to prevent a two-thirds supermajority (14 seats) that could have implications for tax increases which could, in turn, affect education and other policy matters.
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