insidenorthernnevada.com NEWS State and Region - Nevada News Group
Homepage | Classifieds | Community Resources | Jobs
An image
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Friday, February 14, 2020 1:00 AM
    The Nevada Secretary of State’s Elections Division reminds voters that the Secretary of State’s office and county election officials have no role whatsoever in the Nevada presidential caucus process.
  • Thursday, February 13, 2020 1:00 AM
    Members of the state’s new Patient Protection Commission had a lot to say about the status of health care in Nevada, but the general consensus was clear — costs are too high and there are too few providers. 
    Price, licensing, and access for special populations were among the topics of discussion at the first meeting of the new commission on Monday. Gov. Steve Sisolak first promised to form the commission while on the campaign trail in 2018 and appeared at the meeting in person in Las Vegas to talk with the group and share his own goals.
  • Mercury storage: Nevada gold operators sue Department of Energy over decision to ship mercury to private Texas facility
    Thursday, February 13, 2020 1:00 AM
    In 2008, Congress passed legislation to ban the export of mercury. The legislation, sponsored by then-Sen. Barack Obama, aimed to reduce global emissions of a toxin that can accumulate in food supplies after it’s released in air or water. Congress passed the bill with near-unanimity.
    But the export ban left a legacy issue — and a big one for Nevada’s gold mines.
  • Wednesday, February 12, 2020 1:00 AM
    Republican state Sen. Ben Kieckhefer has filed a proposed initiative petition that, if successful, would open up primary elections in Nevada to all voters regardless of political party.
    The proposed initiative, which was filed with the secretary of state’s office on Friday, would create a “top two” or “jungle” primary system where voters regardless of party affiliation would be allowed to cast votes for any candidate during a primary election, with the top two vote-getters continuing to the general election regardless of party. 
  • Wednesday, February 12, 2020 1:00 AM
    After the Operating Engineers Local 3 union issued a press release Wednesday saying they believe the owners of Nevada Gold Mines are positioning the company “for a future without collective bargaining,” NGM Executive Managing Director Greg Walker talked Friday about the company’s view of what has been happening.
  • Friday, February 7, 2020 1:00 AM
    Las Vegas authorities on Saturday started enforcing a rule that makes it illegal to camp or sleep in public or residential areas if there are beds available at the five locally established homeless shelters.
    City marshals started to patrol parks and the Fremont Street Experience, and police officers have started patrolling residential areas and private properties looking for anyone in violation of the new law.
  • Thursday, February 6, 2020 1:00 AM
    About 90 percent of jail detainees in Nevada are held in just two facilities — the Clark County Detention Center in Las Vegas and the Washoe County jail in Reno.
    That's what a panel of Nevada lawmakers learned Tuesday as they began studying rules for pretrial release of criminal defendants from local jails, the Nevada Appeal reported .
  • Managing pocket gophers
    Thursday, February 6, 2020 1:00 AM
    In the past few weeks, I have received several calls about how to control pocket gophers. 
    Apparently, the mild winter weather we have been experiencing last month has provided gophers the opportunity to expand their burrow systems. 
    These pests are very destructive to the alfalfa plants and harvest equipment. 
    The following are some important facts about these pests.
  • Patients, experts testify about the impact of rising drug costs
    Thursday, February 6, 2020 1:00 AM
    Casiano Corpus, a 37-year Nevada resident whose wife suffered a stroke in 2016, gave emotional testimony Thursday to state lawmakers on the anxiety and difficult choices the high cost of prescription medication has brought on him and his family. 
    “I have so many bills to pay, but I have to make sure she has the medicine she needs so she can stay alive. Sometimes I have to make a choice between which medicine I need to get her first,” Corpus told members at the first meeting of a committee focused on assessing prescription drug pricing. “If the price of this medicine would go down I would be able to put my money towards more food and cooking for my two sons. I would be able to support my family better and have less stress about living and paying day-to-day expenses.”
  • Regulators approve special pricing deal between Raiders, NV Energy
    Thursday, February 6, 2020 1:00 AM
    With roughly six months to go before construction of the $1.9 billion Allegiant Stadium is completed, the new Las Vegas Raiders have finalized a deal to power their new home through a unique, discounted and renewable-based electric rate provided by NV Energy.
    The proposed contract and pricing system were given a thumbs up from the state’s Public Utilities Commission in a draft order released last month and was officially approved on a 2-0 vote during the commission’s Wednesday meeting. 
Looking for something older? Try our archive search





Nevada News Group
Nevada News Group 1022 Grass Valley Rd. Winnemucca, NV 89445
All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Nevada News Group
Software © 2020 1up! Software, All Rights Reserved