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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • New vaccine for cattle protects against fetal calf loss from EBA – anatomy of a vaccine development
    Friday, December 4, 2020 1:00 AM
    A new vaccine just approved by the USDA in September promises to turn the tide against Epizootic Bovine Abortion, also known as the foothill abortion disease, that has caused devastating losses in range cattle exceeding $10 million annually in California, Oregon and Nevada.
    The vaccine, developed through extensive research at the University of Nevada, Reno and the University of California, Davis, was commercialized by Hygieia Biological Laboratories of Woodland, California, and is now available to the cattle industry. This license marks a pivotal advancement in decreasing those substantial calf losses and comes as the result of decades of work by generations of scientists and cattle producers.
  • Friday, December 4, 2020 1:00 AM
    The deadline to enroll in Dairy Margin Coverage (DMC) for the 2021 program year is fast-approaching. Dairy producers have until Friday, Dec. 11, 2020, to enroll in DMC through your local Farm Service Agency (FSA) county office here in Nevada.   At about $0.15 per hundredweight, DMC is one of the more cost-effective dairy risk management options available.  
    DMC offers reasonably priced protection to dairy producers when the difference between the all-milk price and the average feed cost (the margin) falls below a certain dollar amount selected by the producer.
  • The Nevada Traveler: The story of Frenchman’s Station
    Friday, December 4, 2020 1:00 AM
    Motorists crossing Nevada’s midsection on U.S. 50 sometimes notice a name on their Google map — a place called Frenchman’s Station — about 30 miles east of Fallon and see absolutely nothing.
  • Study in Thailand identifies benefits of community-based freshwater fish reserves
    Friday, December 4, 2020 1:00 AM
    Freshwater fish reserves are extraordinarily successful at protecting multiple species of fish, a new study of a network of community-based reserves in Thailand has found.
     Aaron Koning, a postdoctoral research fellow at the University of Nevada, Reno’s Global Water Center, spent seven years studying a network of freshwater protected areas (fish reserves) that communities established in one branch of the Salween River Basin in northern Thailand.  
    He mapped more than 50 reserves, all community organized and managed independently of government support, throughout the river and its branches. The area supports more than 40 species of fish, ranging from large minnows to catfish to needlefish. The results are published this week in the scientific journal Nature in the article “A network of grassroots reserves protects tropical river fish diversity.”
  • Thursday, December 3, 2020 1:00 AM
    Two years after Nevada made history as the first U.S. state to have women compose a majority of its state Legislature, lawmakers will return to Carson City in 2021 with nearly 60 percent of the seats filled by female legislators — by far the largest percentage of any statehouse in the country.
    Though Democrats lost three seats in the Assembly and one in the state Senate after final vote totals were released over the weekend, one of the most notable changes heading into the 2021 Legislature will be the gender makeup; female lawmakers will now represent 38 seats in the 63-member body.
  • Thursday, December 3, 2020 1:00 AM
    I had planned to make this article light and soothing, however, I have discovered too many pressing issues to gloss over the melancholy of the season as holidays approach.
    I appreciate that Governor Sisolak has provided guidance for our health and safety, but it is trying to wear a mask, socially distance, and avoid traditional gatherings such as Thanksgiving dinner and holiday shopping. I cannot imagine how difficult it is for him to govern during this challenging time.
  • Thursday, December 3, 2020 1:00 AM
    The National Fire Protection Association (NFPA) is seeking U.S.-based fire departments for the second phase of their Community Risk Assessment (CRA) dashboard project.
    Much like Phase I, participating departments in Phase II will receive free access to a personalized NFPA CRA digital dashboard for three months in addition to professional networking and development opportunities surrounding Community Risk Reduction (CRR) in return for feedback about the tool.
  • Thursday, December 3, 2020 1:00 AM
    With Nevada’s sunny skies and windy valleys you might think rural programs to increase energy efficiency and renewable energy systems for businesses would be as popular as popcorn on a cold winter’s night. 
    But for USDA Rural Development Energy Coordinator Laura Chavez, getting rural businesses and agricultural producers to apply for the Rural Energy for America Program funds hasn’t always been easy.
  • Thursday, December 3, 2020 1:00 AM
    The Bureau of Land Management released the final programmatic environmental impact statement for fuels reduction and rangeland restoration in the Great Basin. 
    This programmatic environmental impact statement is intended to further efforts to conserve and restore sagebrush communities within a 223 million-acre area that includes portions of Idaho, Oregon, Washington, California, Nevada and Utah.
  • Thursday, December 3, 2020 1:00 AM
    As open enrollment kicked off on Nevada’s health insurance exchange earlier this month, the U.S. Supreme Court heard oral arguments in a case challenging the constitutionality of the law on which the exchange was built, the Affordable Care Act.
    Though the court likely won’t rule on the case, California v. Texas, for several months, a majority of justices during oral arguments indicated they may be leaning towards finding only one portion of the federal health care law — the mandate requiring individuals to purchase health insurance — unconstitutional while leaving the rest of the law intact. That group of five justices includes three liberal justices and two conservative ones.
    Heather Korbulic, the executive director of Nevada’s health insurance exchange, said the hearing came as a “sigh of relief” for her and the heads of other state exchanges around the country, though she noted that it’s too early to know for certain which way the court will rule.
    “I think it’s cautious optimism,” Korbulic said, “and it’s very unique to see Supreme Court justices show their cards in the manner in which they did during the hearing.”
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